Shipping policy

Shipping Policy

At Broad Marketplace, we are committed to delivering your order as quickly and reliably as possible. Because many of our products are made to order through our print-on-demand partners, please allow additional time for production before shipment.

Order Processing & Handling Time

All orders require a handling period of approximately 3–5 business days for production before they are shipped. Orders are not shipped on weekends or public holidays.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Rates & Estimated Delivery Times

🇨🇦 Canada

Service	Rate	Estimated Delivery
Standard (Free over $75 CAD)	$0.00	7–12 business days
Expedited	$14.99 CAD	4–7 business days

🇺🇸 United States

Service	Rate	Estimated Delivery
Standard (Free over $100 USD)	$0.00	7–14 business days
Expedited	$19.99 CAD (~$15 USD)	4–7 business days

🇬🇧 United Kingdom

Service	Rate	Estimated Delivery
Standard	$19.99 CAD (~£11 GBP)	10–18 business days
Expedited	$34.99 CAD (~£20 GBP)	6–10 business days

🇩🇪 Germany & European Union

Service	Rate	Estimated Delivery
Standard	$19.99 CAD (~€14 EUR)	10–18 business days
Expedited	$34.99 CAD (~€24 EUR)	6–10 business days

🌍 All Other Countries International orders outside the above regions are shipped via carrier-calculated rates at checkout. Delivery times vary by destination.

Total Estimated Delivery Time

Total delivery time = handling time + shipping transit time. For example, a standard order to the UK may take up to 23 business days from the order date (5 days handling + 18 days transit).

Customs, Duties & Taxes

International orders (outside Canada) may be subject to customs duties, import taxes, or fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

Broad Marketplace is not responsible for delays caused by customs processing.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

Missing or Delayed Packages

If your tracking shows no movement for more than 5 business days, or your package appears lost, please contact us at hello@broadmarketplace.com with your order number and we will investigate.

Broad Marketplace is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. Broad Marketplace is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at hello@broadmarketplace.com — we cannot guarantee changes once production has begun.